Documentation : Reporting printing bugs

Printing bugs are hard to diagnose because each printer has a different printer driver, so the same file can print well on one printer and not print on another printer.

That’s why when reporting printing bugs in https://github.com/sumatrapdfreader/sumatrapdf/issues , please make sure to include the following information:

  • version of Sumatra
  • version of the OS (e.g. windows 7, windows 10 etc.)
  • name of the printer
  • can you open and see the file in Sumatra?
  • what exactly happens, are there any error messages?
  • if it happens only for some files but not the others
    • is there anything different about the files that don’t print that jumps out?
    • please attach the file that doesn’t print to bug report. If the file is confidential you can e-mail it to kkowalczyk@gmail.com ( Krzysztof Kowalczyk , Sumatra’s main developer).

Krzysztof Kowalczyk