How to help us debug Sumatra hangs or crashes

If Sumatra crashes or hangs reliably on your machine but we can't reproduce it ourselves, you can help us by debugging it. Here's a tutorial on how to do it.
Please first test with latest pre-release version from https://www.sumatrapdfreader.org/prerelease.html
Some bugs might already be fixed there compared to latest
Those instructions require SumatraPDF 3.2 or later.

Install necessary software

First, vocabulary. %ProgramFiles% means the standard directory where Windows installs programs. It's c:\Program Files on 32-bit Windows and c:\Program Files (x86) on 64-bit Windows.

Debugging a crash

To debug crashes:
  • start SumatraPDF.exe under the control of WinDBG
    • start WinDBG.exe
    • File/Open (Ctrl-E), find and open SumatraPDF.exe executable
    • In WinDBG, type:
      • .sympath+ SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
      • g
  • when Sumatra crashes, type: !analyze -v and paste the result of that to the bug report

Debugging a hang

Here are the steps to follow if Sumatra hangs
  1. Start SumatraPDF.exe and get it to hang
  2. start WinDBG.exe
  3. use File/Attach to process (F6) and select SumatraPDF.exe from the
  4. In WinDBG, type:
7.1) .sympath+ SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
7.2) ~*kb
7.3) lmf
Attach the output to bug report.

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