Please help us fix SumatraPDF crashes.
If you have a reproducible crash:
- download symbols:
- menu:
Debug/Download Symbols Ctrl + Kfor command palette andDebug: Download Symbols
- menu:
- trigger the crash
- when you see crash dialog, press
Cancelto launch default text editor with crash report - post the content of the crash log as a gist at https://gist.github.com/. For example:
Ctrl-Ato select all text,Ctrl-Cto copy it to a clipboard and thenCtrl-Vto the gist - create a bug report at https://github.com/sumatrapdfreader/sumatrapdf/issues
- post a link to the gist in the bug report
- include the file that caused the crash
- attach to the GitHub issue (put in a .zip file if file type is not accepted)
- or, if the file is private, e-mail to kkowalczyk@gmail.com (and reference bug number)
- I can’t stress it enough: if I can’t reproduce a crash myself, I might not be able to fix it
- provide additional information like:
- what were you doing when the crash happened
- when did the crash happen. When opening a file? changing view? etc.
- how did you open the file? drag & drop on Sumatra window? Double-click in file manager? From command line?
- the best information is a set of steps I can do to reproduce the crash