Please help us fix SumatraPDF crashes.
If you have a reproducible crash:
- download symbols:
- menu:
Debug/Download Symbols Ctrl + Kfor command palette andDebug: Download Symbols
- menu:
- trigger the crash
- when you see the crash dialog, press
Cancelto open the crash report in the default text editor - post the crash log as a gist at https://gist.github.com/. For example, press
Ctrl + Ato select all text,Ctrl + Cto copy it to the clipboard, and thenCtrl + Vto paste it into the gist - create a bug report at https://github.com/sumatrapdfreader/sumatrapdf/issues
- post a link to the gist in the bug report
- include the file that caused the crash
- attach it to the GitHub issue (put it in a
.zipfile if the file type is not accepted) - or, if the file is private, email it to kkowalczyk@gmail.com (and reference the bug number)
- I can’t stress it enough: if I can’t reproduce a crash myself, I might not be able to fix it
- attach it to the GitHub issue (put it in a
- provide additional information like:
- what you were doing when the crash happened
- when the crash happened: when opening a file, changing the view, etc.
- how you opened the file: drag and drop onto the SumatraPDF window, double-click in the file manager, from the command line, etc.
- the best information is a set of steps I can do to reproduce the crash